Delivery delays due to the wildfires in FranceUpdated 2 months ago

Why is my order delayed?
Our warehouse and our carriers' sorting hubs are in South-West France, near the areas hit by the wildfires. All shipments may therefore be delayed right from dispatch, whatever your region.

What delay should I expect?
Expect a few days on top of the usual timeframe, until the situation stabilises. Your tracking link is the most reliable source of information.

Has my order been shipped?
Yes. The delay affects transit, not preparation: only the final delivery date may shift.

Is my parcel safe?
Yes. Your items are kept under normal conditions and a delay poses no risk to your order.

What should I do?
Nothing in particular: track your parcel via the link sent by email. It's not lost, just held up due to force majeure, and will move again as soon as possible — thank you for your patience. Our customer service team can't speed up transit, as it depends on the carriers.

Can I cancel or get a refund?
Once your order has shipped, we can no longer cancel it. You'll need to wait until it arrives, then send it back to us following our standard returns process to be refunded. 

How long will this last?
The situation changes daily. We'll update this page as soon as things return to normal.