Shipping & Deliveries
Track my order
Locate your tracking number and monitor your order to coordinate its delivery
Shipping countries & costs
All the details about shipping times, taxes, and delivery costs to your country.
Update my shipping address
Quickly update my address to ensure my shipment arrives at the correct location
My package gets lost or arrives damaged
Track your order or get assistance
What to do if you received a wrong item?
Reach out to our team to request an exchange for an incorrect item
Payment Methods
How to make a payment on our website
Holiday Shipping
Holiday shipping deadlines:. The holidays are almost here! To get your gear delivered in time for gift-giving or your upcoming shred trip, all web orders must be placed by the following dates for delivery ahead of the holidays:. EU and Switzerland De
Delivery delays due to the wildfires in France
Why is my order delayed?Our warehouse and our carriers' sorting hubs are in South-West France, near the areas hit by the wildfires. All shipments may therefore be delayed right from dispatch, whatever your region. What delay should I expect?Expect a