An easy way to return your order and get a refund

To return your order, follow these steps:<ol><li style="font-size: 14px;">Go to our <a href="https://returns.richcommerce.co/return/new?c=esskateboardingeu">Return Form</a></li><li style="font-size: 14px;">Enter your order number and email address</li><li style="font-size: 14px;">Select the item(s) you want to return</li><li style="font-size: 14px;">Choose the reason for the return</li><li style="font-size: 14px;">Accept the terms and submit the form</li></ol>We&#x2019;ll review your request and email you a return label or return instructions, depending on your country.For more details, visit our <a href="https://eu.esskateboarding.com/pages/refund-warranty">Return Info Page</a>.

How can I return my order?

Returning and getting refund is simple if you need to exchange your item

You can return an item if:<ul><li style="font-size: 14px;">It was purchased directly from our official website <a href="https://eu.esskateboarding.com/">&#xE9;S Skateboarding</a></li><li style="font-size: 14px;">It&#x2019;s within 30 days of delivery</li><li style="font-size: 14px;">The product is unused, unworn, unwashed, undamaged</li><li style="font-size: 14px;">It&#x2019;s in the original packaging with all tags still attached</li></ul>

What can I return?

Reach out to our team to request an exchange for an incorrect item

Depending on your location:<ul><li style="font-size: 14px;">Europe (except UK, Netherlands, and Switzerland): You&#x2019;ll receive a prepaid FedEx return label</li><li style="font-size: 14px;">UK, Netherlands, and Switzerland: You&#x2019;ll receive a return address and RMA number; you&#x2019;ll need to arrange and pay for the shipping yourself</li></ul>

Will I get a return label?

<ul id="isPasted"><li id="isPasted">Europe (except UK, Netherlands, and Switzerland): &#xA0;you get a prepaid label so no need to pay, but then a &#x20AC;16 fee is deducted from your refund to cover return shipping and restock</li><li>UK, Netherlands, and Switzerland: You cover the shipping cost. If it&#x2019;s our mistake, we will fully reimburse you once we receive your shipping receipt</li><li>If the return is due to our mistake (e.g. wrong or faulty item), we will cover the return costs</li></ul>

Do I have to pay for the return?

Once you get an email saying that your retunr was accepted and in the email you will either have a prepaid label or address (depending on you location)If you received a prepaid FedEx label:<ol><li style="font-size: 14px;">Pack the items in the original box or a suitable alternative</li><li style="font-size: 14px;">Print and attach the return label</li><li style="font-size: 14px;">Drop it off at a <a href="https://local.fedex.com/en-ch">FedEx location</a> or <a href="https://www.fedex.com/pudo/en-ch/">schedule a pickup</a>.</li><li style="font-size: 14px;">Keep your receipt and tracking information</li></ol>If you&apos;re shipping it yourself (UK, Netherlands, Switzerland):<ol><li style="font-size: 14px;">Use the return address and RMA number we provide</li><li style="font-size: 14px;">Send it with a reliable courier (e.g. Royal Mail, DPD)</li><li style="font-size: 14px;">Email us the tracking number and receipt if we&#x2019;re reimbursing your shipping</li></ol>Important Notes:<ul><li style="font-size: 14px;">Tracking is essential. If you don&#x2019;t send us the return tracking number, we won&#x2019;t be able to monitor your parcel - and this may delay or prevent your refund.</li><li style="font-size: 14px;">Always include the RMA number clearly on the outside of the package. Without it, identifying your return may be difficult and may cause delays in processing your refund.</li></ul>

How do I ship the package back?

<ul id="isPasted"><li>Returns are processed within 2&#x2013;3 business days after we receive your package</li><li>Once approved, refunds usually take 5&#x2013;10 business days to appear in your account, depending on your payment method and bank processing times.</li><li>You&#x2019;ll receive a confirmation email once your refund is complete</li></ul>

When will I receive my refund?

We do not offer direct exchanges, and orders cannot be canceled or modifiedonce they&#x2019;ve been placed.If you need a different size, product, or no longer want the item, simply wait for your order to arrive and then submit a <a href="https://returns.richcommerce.co/return/new?c=esskateboardingeu">return request</a>. Once your return is processed, you can place a new order for the item you want.

Can I Exchange, Cancel, or Change My Order?

We&#x2019;re very sorry for the mix-up.Please fill out the <a href="https://returns.richcommerce.co/return/new?c=esskateboardingeu">Return Form</a>, select &#x201C;Wrong item received,&#x201D; and we&#x2019;ll resolve the issue for you. To help us resolve the issue quickly, please include a brief note describing the item you received instead - this will speed up the process.<hr>For more information, visit our <a href="https://eu.esskateboarding.com/pages/refund-warranty">Return Policy Page</a>

I received the wrong item. What should I do?

You can send us a whatsapp anytime or give us a call
Monday to Friday: 9am to 4pm

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